Returns and Refunds
Cancellations
Time Frame:
If you decide to cancel after placing an order, you may do so (either fully or partially) within two (2) days of order confirmation or before the order is shipped—whichever occurs first.
Fees:
For orders placed via Cash on Delivery, the order will be cancelled without any charges. For orders paid through an online payment method, a 2.5% processing fee will be deducted, and the remaining amount will be credited back to your respective account.
Orders refused on delivery:
If a code-verified cancellation or refusal occurs at the time of delivery, no refund will be issued. However, we can arrange to resend the product, with applicable shipping charges, and the order will not qualify for free shipping.
Initiate Cancellation
Process:
To request a cancellation, please contact our Customer Service team through the WhatsApp button or email us at support@kalamudra.co.in.
Returning an Item
Time Frame:
You can return an item within 7(Seven) days of delivery. Return requests wont be accepted after 7 days of delivery of product.
WHATS ELIGIBLE FOR RETURN?
- Damaged – If the product delivered to you is damaged or any part of the décor or furnishing item is broken, you are eligible for a return. Please note that an unboxing video is required for validation.
- Difference – If the product you receive differs in dimensions or shape from the item shown on our website, you can request a return.
- Missing– If the delivered product is incomplete or has missing components, it qualifies for a return.
Please Note that any Issues from Customer end wont be covered in Return Policy.
DIFFERENT PRODUCT CATEGORIES SPECIFIC RETURN GUIDELINES:-
Special Product Categories conditions:-
- Canvas Paintings – Size replacements and exchanges are not allowed.
- Premium Wallpapers – No Reason for return apart from tear or damage. Wrinkles are normal in transit and can be accommodated by us during installation.
- Crystal Glass Paintings – Only returnable in case of any damages. Not suiting the wall or mismatched expectations are not a reason. Please refer to the real video and photos attached along with each and every product before ordering.
Please note that we would only consider difference in image from the real world image that we have included in the gallery of product. Stock images won’t be considered as an example for difference in product as they are clicked under professional conditions.
In case of customised design and size, we do not accept returns.
If the product doesn’t suit the requirements or there is any other reason apart from defect, we won’t be able to accept Free Returns for the same. Please refer to the refund charges sheet below for exact charges.
Original packing and unboxing video is required for accepting return request. In case of misplacement of packing, we wont be able to process return forward.
Initiate Returns Request
CLICK IMAGES AND SHARE
To raise a return request, you should click 2-3 clear photographs of the item in question. Below are the guidelines to follow while taking the photographs.
- 1-2 images should clearly show the entire product and 1-2 images zoomed-in on the damaged/defective area such that the relevant concern is visible.
- The image file size should not exceed 10 MB
Send an email to yfdecor@gmail.com with the Reasons and photos for the product.
- Once we receive the images, YF Decor team will connect with you within 24 hours and request for a original unboxing video.
- Please retain the original packaging of the product, along with user manual, warranty slip and other accessories to ensure a successful pick-up.
- A product scheduled for return pick-up will be picked up by the logistic partner from the original shipping address of the order, within 96 hours of initiation of the return pick-up request.
Refund Process
Mode of Payments
Once the item is cancelled, the refund is processed after the product has been picked up from the delivery location.
- You can choose to get your refund either in the original mode of payment (Credit Card, Debit Card, Net Banking, Digital Wallets or UPI Account).
Once the refund is initiated, the refund amount gets credited to your selected mode of payment in 7-10 business days. The refund timeline for various modes is provided below.
| REFUND MODE | TIMELINE |
| Credit Card/Debit Card/Net Banking/UPI Account | 5-7 Business Days |
| Offline (NEFT) | 7-10 Business Days |
Refund Charges
Charges
There are two category of refund requests.
- Product is having any issue that is mentioned above. For better understanding we call that Category A.
- Any other reasons to return apart from that.
| CATEGORY | REFUND CHARGES |
| Category A | FREE |
| Category B (Online Payment) | Forward and Return Freight Charges |
| Category B (COD) | Forward and Return Freight Charges |